Shipping policy
Shipping Policy
Global Shipping
Free shipping. No minimum order.
We offer free shipping to destinations within our delivery network. Customs fees and import taxes, where applicable, are separate.
We proudly ship to over 200 countries worldwide.
If your location happens to fall outside our delivery network, we’ll contact you immediately to arrange an alternative or issue a full refund.
LOST OR MISSING PACKAGES
Please double-check that your billing and shipping addresses are correct before completing your order.
We cannot be held responsible for lost packages due to an incorrect address provided at checkout.
However, if an error occurs on our end, we will take full responsibility and send a replacement at no cost to you.
CUSTOMS & DUTIES
Customs fees and import taxes may apply depending on your country’s regulations.
These charges are not included in our product or shipping prices and are the responsibility of the customer.
By placing an order, you acknowledge that one or more packages may be subject to such fees upon arrival in your country
SHIPPING TIME ESTIMATES
Orders are processed within 2–3 business days before dispatch. The total delivery estimates below include processing and shipping time.
| Destination | Shipping after dispatch | Total including processing |
|---|---|---|
| United States | 7–14 business days | 9–17 business days |
| Canada & Europe, excluding UK | 7–14 business days | 9–17 business days |
| UK, Australia & New Zealand | 6–12 business days | 8–15 business days |
| Central & South America | 10–20 business days | 12–23 business days |
| Asia | 7–14 business days | 9–17 business days |
| Africa | 14–20 business days | 16–23 business days |
Delivery times are estimates, not guaranteed arrival dates. Customs or clearance delays are not included.
TRACKING INFORMATION
Once your order ships, you’ll receive an email confirmation with a tracking number.
Please note that for certain free shipping options, tracking updates may be limited.
NO TRACKING INFORMATION AVAILABLE
If your tracking status shows “No information available”, don’t worry — it can take 6–10 business days for tracking data to appear in the system.
If more than 14 business days have passed and your tracking still shows no update, please contact us for assistance.
MULTIPLE-PACKAGE ORDERS
For logistical or stock reasons, items from the same order may ship separately.
If this happens, you’ll receive individual tracking numbers for each parcel.